Many network support services are available. Some of these are great for your company, while others aren’t. The same as there is a wide range of support firms, there are many options for getting assistance from a company that provides network support. There are many IT service providers that offer their services in different ways. It is up to you to choose which type you need for your organization.
Two main types of network services are managed IT and break-fix. In the managed network, a support company will take full responsibility for all aspects of your network, from planning and designing to implementation and effective maintenance. These firms have teams of highly trained desktop engineers with certifications from Microsoft, Cisco or Linux. Some firms offer proactive network management to detect problems before they even occur. This can increase your network’s uptime, and accelerate the growth of you business.
A fixed fee is what you can expect when it comes to managed services. Often, fees are based on multiple variables. For example, they may be determined per server/workstation per employee or by a set dollar amount. These services benefit you from two perspectives: first, they allow you to predict the monthly cost of network support; second, they provide an immediate response without charging extra and prevent network downtime. Break-fix services have the benefit that there is no monthly charge. This type of support is ideal for small firms who cannot afford to sign a contract. The short-term cost is lower, but the long-term impact of not getting regular monitoring and maintenance can be devastating.